Introduction
Limitless Prints (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This policy explains what personal information we collect through limitlessprints.co.za, why we collect it, how we use and protect it, and what rights you have.
Limitless Prints is the “responsible party” for personal information processed through this website.
Information We Collect
Depending on how you use our site, we may collect:
- Contact details: name, email address, phone number, delivery and billing address
- Order details: products purchased, custom designs/artwork you upload, order history
- Account details: username and password, if you register a My Account profile
- Communications: messages you send us via contact forms, email, or our chatbot
- Technical information: IP address, browser type, and site usage data via cookies (see Cookies below)
We do not collect or store your card or banking details — see Payments below.
How We Use Your Information
We process your personal information to:
- Process and fulfil your orders, including custom-printed products
- Communicate with you about your order, quotes, or enquiries
- Arrange delivery via our courier partners
- Improve our website, products, and customer service
- Send you marketing communications, only where you’ve opted in, and you may unsubscribe at any time
- Meet our legal, accounting, and tax obligations
We only collect what is necessary for these purposes, and we don’t use your information for any purpose incompatible with why it was collected.
Payments — PayFast
All payments on this site are processed securely by PayFast, a PCI-DSS compliant, FSCA-regulated payment gateway. When you pay, your card or banking details are entered directly into PayFast’s secure payment page and are not seen, transmitted to, or stored by Limitless Prints in any form. PayFast shares with us only the information needed to confirm and process your order (e.g. payment status, amount, and order reference). For details on how PayFast handles your payment information, see PayFast’s own Privacy Policy.
Sharing Your Information
We share personal information only where necessary, with:
- PayFast — to process payment for your order
- Courier partners — to deliver your order to you
- Our website and email hosting providers — to operate this site and send order communications
- Legal or regulatory authorities — where required by law
We do not sell your personal information to any third party.
Cookies
Our site uses cookies to run properly and to understand how visitors use the site. You’ll see a cookie consent banner when you first visit, where you can choose which non-essential cookies to allow. You can change your preferences or withdraw consent at any time via that banner.
Data Retention
We keep personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law (for example, financial records are generally kept for 5 years for tax purposes).
Security Safeguards
We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, and misuse, including secure hosting, access controls, and using a reputable payment gateway (PayFast) so we never handle your card details directly.
Your Rights Under POPIA
You have the right to:
- Ask us to confirm what personal information we hold about you, and access it
- Request correction of inaccurate or outdated information
- Request that we delete or stop processing your personal information, subject to our legal obligations (e.g. financial record-keeping)
- Object to processing of your information, including for direct marketing
- Withdraw consent at any time, where processing is based on consent
- Submit a complaint, as set out below
To exercise any of these rights, contact us using the details below.
Contact Us / Information Officer
Limitless Prints
Cape Town, South Africa
Email: info@limitlessprints.co.za
Complaints
If you’re unhappy with how we’ve handled your personal information, please contact us first so we can try to resolve it. You also have the right to lodge a complaint with South Africa’s Information Regulator:
The Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Complaints: POPIAComplaints@inforegulator.org.za
General enquiries: enquiries@inforegulator.org.za
Website: inforegulator.org.za
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or the law. The latest version will always be available on this page.
Last updated: September 2026