Overview
Most of what we make at Limitless Prints is custom, made-to-order for you — printed t-shirts, hoodies, signage, and other personalised products. Because these are produced specifically to your order and specifications, this policy works a little differently to a standard retail returns policy.
Custom / Personalised Products
As permitted under the Consumer Protection Act, custom-made or personalised goods that have been correctly produced to your approved order are not eligible for return or refund simply for change of mind, once production has started. This includes products made to a design, size, colour, or text you specified or approved.
Order Approval
Before we print, we’ll confirm your design, artwork, sizing, and quantities with you (a proof, where applicable). Please check this carefully — once you approve it and production begins, we print to exactly what was approved. We can’t be held responsible for spelling errors, incorrect sizing, or design issues that were present in an approved proof.
When You ARE Entitled to a Refund, Replacement, or Repair
We stand behind our work. You’re entitled to a refund, replacement, or repair (our choice, as permitted by law) if:
- Your order arrives damaged or faulty through no fault of your own
- We made an error against what was approved (wrong item, wrong size printed, misprint, etc.)
- Your order is lost in transit
Please contact us within 7 days of receiving your order, with your order number and photos of the issue, and we’ll sort it out as quickly as possible.
Cancelling an Order
If you need to cancel or change an order, contact us as soon as possible. If production hasn’t started yet, we’re generally able to cancel or amend at no charge. Once production has started, we may not be able to cancel, or a cancellation fee may apply to cover materials and work already done — we’ll always let you know before proceeding.
Non-Custom / Stock Items
For any non-personalised stock items purchased “as is,” you may return the item within 7 days of delivery if unused, unworn, and in its original packaging, for a refund or exchange. Delivery costs for change-of-mind returns are for the customer’s account.
How Refunds Are Processed
Approved refunds are paid back via PayFast to your original payment method. Please allow up to 10 business days for the refund to reflect, depending on your bank.
Contact Us
Limitless Prints
Email: info@limitlessprints.co.za
Last updated: September 2026